We endeavour to dispatch all orders within 2 business days (unless otherwise stated on the product page). If there is an anticipated delay, we will attempt to notify you as soon as possible via the email address provided. During peak sale times such as Black Friday, dispatch can take up to 4 business days.
We have a 30-day return policy for change-of-mind purchases.
To be eligible for a refund, your item must be in the same condition that you received it, unworn/unused, with tags attached and in the original packaging (if applicable). You’ll also need to provide the receipt or proof of purchase. Please note, the cost of shipping for change-of-mind returns must be paid by the customer.
If you’ve ordered the incorrect size/item, you will need to send the item back at your expense for a refund (not including original shipping costs), and place a new order for the correct item, as we don’t offer direct exchanges.
We will notify you once we’ve received and inspected your return. If approved, you’ll receive a refund to your original payment method. Please note that it can take up to 10 business days for your bank or credit card company to process and release the funds.
To begin the return process, please contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately at email@example.com if the item is defective, damaged or you receive the wrong item, so that we can solve the issue for you promptly.
Certain types of items cannot be returned, such as custom products (special orders or personalised items). We will also inspect your item to make sure it’s in reasonable condition upon return. If it is not, your return won’t be approved and you will be responsible for paying shipping to have the item sent back to you. Unfortunately, we cannot accept returns on clearance items or gift cards.