FAQ
Shipping
We endeavour to dispatch all orders within 2 business days (unless otherwise stated on the product page). If there is an anticipated delay in dispatching your order, we will attempt to notify you as soon as possible via the email address provided. During peak sale times such as Black Friday, dispatch can take up to 4 business days.
Once the courier has received your order, delivery timeframes will be at their discretion and we are unable to control external factors related to their delivery process — keep an eye on the tracking link emailed to you for the latest updates.
Exchanges/Returns
We have a 30-day return policy for change-of-mind purchases.
To be eligible for a refund, your item must be in the same condition that you received it, unworn/unused, with tags attached and in the original packaging (if applicable). You’ll also need to provide the receipt or proof of purchase. Please note, the cost of shipping for change-of-mind returns must be paid by the customer.
If you’ve ordered the incorrect size/item, you will need to send the item back at your expense for a refund (not including original shipping costs), and place a new order for the correct item, as we don’t offer direct exchanges.
To begin the return process, please contact us at info@iathletic.com.au. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return. If approved, you’ll receive a refund to your original payment method. Please note that it can take up to 10 business days for your bank or credit card company to process and release the funds.
Faulty/Incorrect Items
Please inspect your order upon reception and contact us immediately at info@iathletic.com.au if the item is defective, damaged or you receive the wrong item, so that we can solve the issue for you promptly.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalised items). We will also inspect your item to make sure it’s in reasonable condition upon return. If it is not, your return won’t be approved and you will be responsible for paying shipping to have the item sent back to you. Unfortunately, we cannot accept returns on clearance items or gift cards.
We endeavour to dispatch all orders within 2 business days (unless otherwise stated on the product page). If there is an anticipated delay in dispatching your order, we will attempt to notify you as soon as possible via the email address provided. During peak sale times such as Black Friday, dispatch can take up to 4 business days.
Once the courier has received your order, delivery timeframes will be at their discretion and we are unable to control external factors related to their delivery process — keep an eye on the tracking link emailed to you for the latest updates.
Exchanges/Returns
We have a 30-day return policy for change-of-mind purchases.
To be eligible for a refund, your item must be in the same condition that you received it, unworn/unused, with tags attached and in the original packaging (if applicable). You’ll also need to provide the receipt or proof of purchase. Please note, the cost of shipping for change-of-mind returns must be paid by the customer.
If you’ve ordered the incorrect size/item, you will need to send the item back at your expense for a refund (not including original shipping costs), and place a new order for the correct item, as we don’t offer direct exchanges.
To begin the return process, please contact us at info@iathletic.com.au. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return. If approved, you’ll receive a refund to your original payment method. Please note that it can take up to 10 business days for your bank or credit card company to process and release the funds.
Faulty/Incorrect Items
Please inspect your order upon reception and contact us immediately at info@iathletic.com.au if the item is defective, damaged or you receive the wrong item, so that we can solve the issue for you promptly.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalised items). We will also inspect your item to make sure it’s in reasonable condition upon return. If it is not, your return won’t be approved and you will be responsible for paying shipping to have the item sent back to you. Unfortunately, we cannot accept returns on clearance items or gift cards.